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FAQ

 

Can a provider be paid for a telehealth encounter?

  • Kentucky was the first state to have a legislative mandate for Medicaid and commercial health insurance reimbursement
  • Contact Rob for details regarding Medicare, Medicaid and commercial health insurance reimbursement
  • Must use interactive videoconference technology
  • Must be licensed in the state where the patient is located
  • Must be privileged and credentialed in the facility where the patient is located
  • If billing Kentucky Medicaid:
    • Must be a member of the Kentucky TeleHealth Network (KTHN) – contact Donna Veno (donna.veno@ky.gov) for more information or contact Rob Sprang.  Membership requests are considered at the quarterly KTHN Board of Director’s meetings.
    • Must utilize H.323 compliant videoconference technology

 

I am interested in using telehealth technology.  Who do I need to contact?

Rob Sprang | Director

rsprang@uky.edu

(859) 257-6404

Kyle Wooton | AV Engineer

douglas.wooton@uky.edu

(859) 257-6404

 

I have been seen using telehealth technology and I have a question about patient information or my next appointment.  Who do I need to contact?

Dianna Vice

diana.vice@uky.edu

(859) 257-6404

 

How do I connect to UK’s telemedicine network?

  • UK offers H.323 video conferencing capablities or Zoom Cloud Meetings.
  • Kentucky has a statewide 7 digit dialing plan that interconnects over 1,000 videoconference systems across the Commonwealth, including healthcare, higher education, K-12, state government and many other videoconference stakeholders.

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How do I  connect to a Kentucky TeleCare program using a video teleconferencing device (Polycom, Avizia, etc.)?

  •   Go to www.kytelehealth.net
  •   Select the day of month on the calendar and scroll down the list of programs to the time of day to find your program.
  •   Look at the Conf ID column.
  •   If you are on the statewide 7 digit dialing plan, simply dial the 7 digit number and you will be connected.
  •   If you are not on the 7 digit dialing plan and if the 7 digit number 102XXXX then dial XXXX@128.163.220.71
  •   If you are not on the 7 digit dialing plan and if the 7 digit number is 103XXXX then dial XXXX@128.163.220.70
  •   You will be connected to the conference.

 

I want to test my device to see if I can connect to a Kentucky TeleCare program?

  • If you are on the 7 digit dial plan, dial 1021028.  If you hear, "You are the first participant to join the conference" your device worked properly.
  • If you are not on the seven digit dial plan, Dial 1028@128.163.220.71 

 

 I want to connect remotely with a tablet or smartphone. What will I need?

  • You will need to download and install the Polycom RealPresence app from the App Store or the Google Play Store.
  • You will need to download the "Polycom RealPresence App Guide" from the "Downloads" tab at the top of our webpage.

 

I need assitance with my technology who do I need to contact?  

Kyle Wooton or Hayda Jimenez

 

I want to schedule a test who do I need to contact?

Hayda Jimenez or Kyle Wooton (859) 257-6404  Please schedule 24 hours in advance if possible.

 

I need to add a program to the schedule who do I need to contact?

Hayda Jimenez or Kyle Wooton VIA EMAIL ONLY.   We will need to know:

  • Date
  • Time
  • Place
  • Program Name
  • Contact information